The Customer Service Excellence of the Fagali’l Airport

     The Fagali’l airport has made a huge impact throughout the Apia city as a small airport gaining a greater deal of support versus its larger competitor. The airport gets by on location and great customer service. Although its competitor has a great location as well, customers have spoke their opinion that the Fagali’l airport has the best airport customer service team in the city. What makes the airport so advantaged when it come to its customer service?

Well there are a number of factors. But mainly it is because the airport management takes a high value in customer services, not taking away from its competitor, but the training regimes are extremely detailed and thorough to get the best out of the customer service team. No staff member passes any associated tests without fully understanding specific intentions of the Fagail’l airport customers service goals and being able to accomplish them 100%. The battle of customer service and visitors is deadly. One that destroys reputation of an airport and the Fagali’l airport just cannot afford that destruction. The best training managers are hired and the strictest standards are administered. The Fagali’l airport does take pleasure in leading in customer service as well.

Many tourists from all around the world fly into the Fagali’l airport to explore the beautiful beaches of Apia, collect the beautiful handmade Samoan crafts, eat Samoan fresh foods and to have an interesting story to bring back for friends and family. The many various attitudes from around the world meet at one place and customer service must prevail to preserve its Samoan politeness, friendliness and joy. It’s a tough battle, but management ensures that the customer service team is the best of the best.

Book your flight to the Fagali’l airport today and come enjoy the fun under the sun in Apia!

 

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